As nonprofits are continuously being asked to do more with less, can AI be practically utilized to support organizations? GHJ’s Nonprofit Audit Partner Yulia Murzaeva spoke with Evan Siegel, the vice president of business development at eGain, an AI knowledge platform for customer experience automation, to learn more about AI – but without all the hype and buzzwords. 

In the Nonprofit Bytes podcast episode, the two discuss: 

• How to measure the return on investment of the time it takes to implement and train on new technology versus just doing tasks manually
• The metrics nonprofits can use to track the success of an AI implementation
• Balancing automation with maintaining human connections and personal relationships 

Listen to the podcast here to learn more or connect with Evan on LinkedIn or via email. 

Find GHJ’s Nonprofit Bytes podcast on Apple Podcasts and Spotify to listen to past episodes and hear new episodes as soon as they become available.